Help & Customer Support

Flight modifications depend on the specific fare rules of your ticket. Many of our promotional student and senior tickets offer lower change penalties. To change your travel dates, please call our 24/7 support line at +1 844-614-2998. Have your 6-digit reservation code ready so we can assist you instantly.

Standard tickets can be cancelled within 24 hours of booking for a full refund, provided departure is at least 7 days away. Beyond 24 hours, cancellations are subject to airline rules, which may result in an airline travel credit or penalty. Rest assured, our agents advocate on your behalf to minimize penalties.

Baggage limits vary by airline, route, and fare class. Your ticket confirmation email contains detailed baggage allowances. If you booked basic economy, luggage is typically not included. You can add check-in bags by calling our assistance desk prior to departure.

Unpublished fares are private, wholesale flight prices that airlines distribute through preferred consolidators like Fareschannel. These fares cannot be displayed online due to airline restrictions. You can unlock and book these offline rates exclusively by calling our 24/7 reservation hotline.

Absolutely. We are fully committed to coordinating seamless travel for all. You can request wheelchair assistance, terminal escorting, or boarding aid directly when booking over the phone, or by contacting our customer desk at least 48 hours before departure.